From first enquiry to ongoing program support
Implementing workplace drug and alcohol testing is about more than conducting a test. Effective programs are built on clear policies, practical implementation, workforce understanding and ongoing support. Testing is one part of a broader workplace safety system.
Since 2001, Integrity Sampling has helped organisations across Australia implement workplace drug and alcohol programs that are practical, reliable and designed to work in real-world operating environments.
Whether you're considering testing for the first time, reviewing an existing program, or implementing a national solution across multiple sites, this page outlines what working with Integrity Sampling typically looks like.
Every organisation is different. Some clients engage us for a single service such as policy development, supervisor training or workplace testing, while others require a complete workplace drug and alcohol management program.
The journey below represents a typical engagement and is tailored to each organisation's requirements. Urgent testing and rapid-response services can often be provided immediately without progressing through every stage.
Stage 1: Enquiry
Most engagements begin with a website enquiry, referral, phone call or recommendation from an existing client.
The initial conversation is designed to understand your organisation, your objectives and the challenges you're looking to solve.
Typical outcome
✓ Requirements identified
✓ Initial advice provided
✓ Discovery meeting arranged
Stage 2: Discovery & Consultation
Before recommending a solution, we seek to understand:
- Your locations and workforce
- Industry risks and operating environment
- Existing policies and procedures
- Current testing arrangements
- Immediate challenges and future goals
This consultative approach helps ensure recommendations align with operational realities rather than simply responding to an immediate request. Strong programs are built around implementation quality, behavioural consistency and fit-for-work outcomes.
Typical outcome
✓ Key risks identified
✓ Strategic recommendations developed
✓ Preferred approach confirmed
Stage 3: Program Design & Recommendations
Following discovery, we use our more than 25 years in the industry to develop a solution tailored to your organisation's requirements.
We provide a complete workplace solution. Recommendations may include drug and alcohol testing services, policy and procedure support, education programs, supervisor training and ongoing support arrangements.
More than testing
Many organisations initially enquire about workplace testing. However, the most effective programs combine policy, education, testing and support into one coordinated system. Testing works best as part of a broader approach to workplace safety rather than as a standalone activity.
Typical outcome
✓ Formal proposal
✓ Recommended service model
✓ Implementation roadmap
Stage 4: Building the Foundations
Once a proposal is accepted, we work with you to establish the framework, systems and responsibilities needed for successful implementation.
Policy & Procedure Support
Strong workplace programs begin with clear and practical policies.
Whether you're introducing testing for the first time, reviewing existing documentation or expanding across multiple locations, Integrity Sampling can assist with policy and procedure development or review.
Support may include:
- Policy review and development
- Testing program design
- Supervisor responsibilities
- Escalation pathways
- Medication disclosure processes
- Documentation and reporting requirements
A clear framework helps organisations apply workplace expectations consistently and confidently. Policies are most effective when aligned with operational realities and supported by practical implementation.
Onboarding & Implementation Planning
This may include:
- Client onboarding
- Reporting portal setup
- Site implementation planning
- Communication pathways
- Responsibility allocation
National reach. Local delivery.
For organisations operating across multiple locations, Integrity Sampling combines coordinated national support with responsive local service delivery.
One provider. Consistent standards. Local expertise.
Typical outcome
✓ Policy framework established
✓ Client successfully onboarded
✓ Responsibilities confirmed
✓ Program ready for rollout
Stage 5: Training & Workforce Engagement
Successful implementation depends on people understanding the program and how it operates.
Depending on your requirements, this may include workforce awareness sessions, supervisor training, site briefings and program launch support.
Topics commonly include:
- Fit-for-work expectations
- Impairment awareness
- Reasonable suspicion
- Escalation pathways
- Consistent policy application
Building capability and behavioural consistency helps workplace programs succeed in practice, not just on paper.
Typical outcome
✓ Workforce informed
✓ Supervisors prepared
✓ Program ready to launch
Stage 6: Testing Delivery
Once implementation is complete, testing can commence.
Services may include:
- Random testing
- Pre-employment testing
- Post-incident testing
- For-cause testing
- Return-to-work testing
- Workplace alcohol testing
- Hair testing
- 24/7 rapid-response testing
Testing is conducted by qualified technicians using documented procedures, Dräger technology and ISO-accredited quality-controlled processes.
Available when it matters most
Not every testing requirement occurs during business hours.
Integrity Sampling provides 24/7 rapid-response capability for post-incident testing, for-cause testing and other urgent workplace requirements.
Typical outcome
✓ Testing completed
✓ Documentation completed
✓ Immediate results communicated where appropriate
Stage 7: Results & Reporting
Testing does not end when a sample is collected.
Reliable reporting processes help organisations make informed decisions and ensure results are managed appropriately.
This may include:
- Chain-of-custody procedures
- Quality-controlled processes
- Laboratory confirmation testing
- Structured reporting pathways
- Access to a Medical Review Officer
Where non-negative results occur, decisions should be based on verified information, fair process and appropriate review rather than assumptions.
Typical deliverables
✓ Test records
✓ Reporting documentation
✓ Laboratory confirmation reports (where required)
✓ Final authorised reporting
Stage 8: Ongoing Support & Improvement
The first testing session is often just the beginning
Many organisations continue working with Integrity Sampling well beyond implementation.
Ongoing support may include:
- Recurring testing programs
- National program coordination
- Policy reviews
- Refresher training
- Program reviews
- Reporting and trend analysis
- 24/7 rapid-response support
Drug trends, workplace risks and workforce expectations continue to evolve. Regular review helps organisations maintain effective and relevant programs.
A people-focused approach
Workplace drug and alcohol management is ultimately about protecting people. Strong programs combine policy, education, testing and support to help organisations make informed decisions while maintaining safe workplaces.
What You Can Expect to Receive
Depending on your requirements, services may include:
✓ Program recommendations
✓ Policy and procedure support
✓ Workforce education and supervisor training
✓ Workplace testing services
✓ Reporting and confirmation testing
✓ Ongoing account support and program review
Ready to Start the Conversation?
Since 2001, Integrity Sampling has helped organisations across Australia build workplace drug and alcohol programs that work in the real world.
From policy development and implementation through to testing, reporting and ongoing support, we help organisations create practical workplace drug and alcohol management programs that support safer workplaces and stronger outcomes.
Contact Integrity Sampling to discuss your organisation's requirements and begin the conversation.
Frequently Asked Questions
Testing is an important control measure, but it needs to be supported by clear policies, workforce education, supervisor capability and appropriate support processes. The strongest workplace programs combine these elements into a broader workplace safety system rather than relying on testing alone.
A non-negative screening result is not a final result. Where required, samples are managed through chain-of-custody processes and sent for independent laboratory confirmation. Decisions should be based on verified information and established processes rather than assumptions.
Absolutely. Many organisations engage Integrity Sampling to review and strengthen existing policies rather than develop a new one from scratch. A clear policy is important, but successful programs also rely on practical implementation, workforce understanding and consistent application across the organisation.
Yes. Integrity Sampling provides 24/7 rapid-response support for post-incident testing, for-cause testing and other urgent workplace requirements. Where immediate testing is required, services can often be arranged without progressing through every stage outlined on this page.
No. The journey outlined on this page represents a typical client engagement. Some organisations engage Integrity Sampling for a single service such as workplace testing, policy development or supervisor training, while others require a complete workplace drug and alcohol management program. Our approach is tailored to your organisation’s requirements.
Looking for more answers?
Visit our main FAQ page for additional information about workplace testing, alcohol testing, policies, training, reporting and workplace drug and alcohol management programs.